Job Description

Job Description

Job Description

Ice Cream Shop Associate Job Description

Job Title: Ice Cream Shop Associate

Summary: This role seeks enthusiastic and customer-focused individuals to join the team as Ice Cream Shop Associates. The associate provides a friendly and welcoming experience while serving ice cream products. The associate also maintains a clean and organized environment.

Key Responsibilities:

• Customer Service:
  • Greet all customers and provide friendly, engaging service.
  • Offer samples and menu suggestions.
  • Answer questions about menu items, ingredients, and potential allergens.
  • Identify and address customer issues or complaints professionally and efficiently.
• Order Fulfillment & Preparation:
  • Fulfill customer orders by accurately scooping ice cream, preparing sundaes, shakes, and other treats.
  • Operate the Point of Sale (POS) system efficiently, recording orders and processing transactions (cash, credit, gift cards) accurately.
  • Make and serve specialty coffee drinks and other beverages if applicable.
• Shop Operations:
  • Maintain cleanliness and organization of the serving area, dining space, and back-of-house areas.
  • Restock ice cream flavors in display tubs, toppings, cones, cups, napkins, and other supplies regularly.
  • Follow all health, safety, and sanitation guidelines diligently.
  • Clean and maintain dipping cabinets and other equipment, including minimizing frost and preventing cross-contamination.
  • Assist with dishes and other tasks as needed.
  • Notify management of any issues with customers, products, or POS system.
• Teamwork & Collaboration:
  • Work effectively with team members to provide efficient and timely service, especially during peak hours.
  • Provide feedback and ideas for improving customer interactions, products, and shop operations.

Qualifications:

• Experience: Previous experience in customer service or food service is preferred but not always required.
• Skills:
  • Strong communication and interpersonal skills.
  • Ability to handle cash and process transactions accurately using a POS system.
  • Basic math skills.
  • Knowledge of food safety and hygiene practices; a food handler's permit may be required.
  • Ability to work in a fast-paced environment and handle high-volume customer interactions.
  • Team player with a positive and upbeat attitude.
  • Willingness to learn and grow.
• Physical Demands:
  • Ability to stand for extended periods (5-8 hours).
  • Ability to perform repetitive motion tasks, including the use of arms, hands, and wrists.
  • Ability to lift up to 50 pounds (may be required for stocking and moving supplies).
• Availability:
  • Willingness to work evenings, weekends, and holidays as needed.
  • Must be able to work a flexible schedule based on shop needs.

Benefits (may vary by employer):

• Employee discounts.
• Opportunity for growth and advancement.
• Flexible scheduling.

Proud Veteran-Owned Small Organization serving military/civilian/contractor personnel for the Department of Defense.

Company Description

Proud Veteran-Owned Small Organization serving military/civilian/contractor personnel for the Department of Defense.

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